IT Support

We provide IT Support and IT Service Management (ITSM), delivering Application Production Support services for our clients’ key applications. Using industry standards and best practices in incident management and problem management, we operate our teams to deliver levels 1, 2 and 3 application support services, around the clock, for regional and global coverage. Our aim is always to meet and surpass our clients’ service level agreements (SLAs) and key performance indicators (KPIs) in Response Times and Resolution Times.